Case 117

Hannah Foster

Case 117

Hannah Foster

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At 11:00 pm on Friday, March 14 2003, a call was placed to the United Kingdom’s emergency services telephone number, 999. As per standard procedure, the operator answered by requesting which emergency service department the caller required – fire, police, or ambulance. But they received no reply. The operator repeated the question multiple times, but the line remained silent. She then asked: “If you are unable to speak but need an emergency service, tap the handset.” 

There was no tapping, and after a minute of failed attempts to elicit a response from the caller, the operator transferred the call to Silent Solutions. This automated service was introduced by the London Metropolitan Police in 2002 after the widespread use of mobile phones led to an overwhelming amount of accidental calls being placed to 999. Silent Solutions aimed to keep the emergency line free from congestion by filtering out the unintentional pocket dials from the legitimate crisis calls from those who needed help, but weren’t in a position to speak out loud. When a call is transferred to Silent Solutions, an automated response instructs the caller to dial 5-5 if they require emergency assistance. If they comply, the call is then transferred to the relevant police response unit. If no action is taken by the caller, the line is terminated. 

As per protocol, the unresponsive phone call to 999 at 11:00pm on March 14 was transferred to Silent Solutions and the system requested the caller to dial 5-5 if they needed help. Still, there was no response. An automated message advised: “Nothing has been heard from the caller. Exchange, please disconnect line.”

Almost two minutes after the call was initially placed, the phone line was disconnected.

________

Our episodes deal with serious and often distressing incidents. If you feel at anytime you need support, please contact your local crisis centre. Some suggestions for confidential support for men, women and children:

 

AUSTRALIA:

Lifeline Crisis Support: 13 11 14

Beyond Blue: Depression and anxiety support: 1300 22 46 36

Rape & Domestic Violence Services: 1800 737 732

Men's Line: 1300 78 99 78

Headspace: Youth Mental Health Foundation: see headspace.org.au for your local centre

 

USA:

Distress &  Lifeline: 1800 273 8255

Crisis Text Line: text HOME to 741 741

Domestic Violence Helpline: 1800 799 7233

Victim Connect: support for victims of crime: 855 484 2846

 

UK:

Mind: mental health support: 0300 123 3393

SANE: mental health support: 0300 304 7000

Samaritans support network: 116 123

National Stalking Helpline: 0808 802 0300

 

CANADA:

For a list of Canadian crisis centres: https://thelifelinecanada.ca/help/call/

 

NEW ZEALAND:

Lifeline: 0800 543354

Depression Helpline: 0800 111 757 (Text 4202)

 

______

If you are hearing impaired or know someone who is and would like to get a transcript of the episode, please email us at contact@casefilepodcast.com

CREDITS

 

NARRATION:

Episode narrated by the Anonymous Host

 

EPISODE:

Episode written by Elsha McGill

Episode researched by Erin Munro

 

MUSIC:

‘Flatline intro’ and ‘Come play with me’ intro and outro www.dl-sounds.com

All other music and audio clean up performed by Mike Migas and Andrew Joslyn

 

OTHER:

Logo design by Paulina Szymanska

 

 

RESOURCES

 

ARTICLES:

Court hears Hannah Foster 999 call – The Guardian

When are silent 999 calls cut off? – BBC

Hannah Foster: the final hours – The Guardian

I just waved her off that night and said ‘bye, I’ll see you later’ – The Southern Daily Echo, aka Daily Echo

She was like a big sister to everyone – Daily Echo

Friend weeps as she recall’s Hannah’s final wave – Metro News

Hunt for killer as missing girl’s body is found by walker – The Telegraph

Police seek bus clues in student murder – The Guardian

‘Stalker’ link to Hannah murder – BBC

Hannah had been followed before, friend tells court – Daily Echo

Final farewell to Hannah – Daily Echo

How science helped snare Hannah Foster’s killer – Daily Echo

Suspect in murder of teenager fled to India – Independent 

Hannah suspect ‘left country’ – The Telegraph

The CCTV images of Hannah Foster’s alleged killer on the morning of her rape and murder – Daily Mail

From delivery driver to prime suspect – BBC

Journey of alleged murderer tracked by technology – Daily Echo

Give yourself up, wife tells suspect in murder case — The Telegraph

A murder that rocked a city – Daily Echo

Our year of hell – Daily Echo

Prayers for Hannah – one year on – Daily Echo

Hannah’s parents flying out to India – Daily Echo

We want justice for killing, not revenge Daily Echo

Help find Hannah’s killer – Daily Echo

Hannah’s parents say thank you for help – Daily Echo

Calls flooding in, thanks to parents – Daily Echo

Kohli, just a regular guy – Daily Echo

Murdered teen Hannah Foster ‘made desperate silent 999 mobile call as she was abducted – but was cut off – Daily Mail

Abducted student was raped and murdered after 999 call was cut off, court told – The Guardian

‘Never heard her so scared – Hannah’s mum – Daily Echo

Hannah Foster’s killer: Maninder Pal Singh Kohli – The Telegraph

How Hannah murder suspect wooed a new bride on the run in India – The Telegraph

My life’s in ruins, says duped wife of man in Hannah murder hunt – The Telegraph

I was lucky, says Kohli’s wife – The Times of India

Foster rape-murder: Kohli’s wife turns hostile – rediff.com

Kohli’s wife refuses British reward – The Times of India

Brothers accused over Hannah hunt – BBC

Hannah’s parents fly home after murder suspect found – Daily Echo

Hannah Foster murder: how a grieving family moved the Indian nation to join fight for justice – The Scotsman

Fosters are resolved to deliver Kohli letter – Daily Echo

We cannot rest until our Hannah has justice – Daily Echo

Hannah’s parents tell of their emotional ordeal – Daily Echo

Last words of Hannah Foster played to murder jury – The Telegraph

Hannah Foster trial: Accused ‘begged for flight to India’ – Daily Echo

Hannah Foster murder suspect claims he was forced to have sex with her – The Guardian

Hannah accused ‘owed man £18,000 – BBC

Thugs hired to scare Kohli, Hannah Foster trial hears – Daily Echo

Man jailed for Hannah Foster murder – The Guardian

Man found guilty of Hannah’s murder – Independent 

Justice for family who went to Delhi to find girl’s killer – Independent

How Kohli was brought to justice – Daily Echo

Kohli should spend rest of life behind bars – Daily Echo

Hannah Foster’s mother’s impact statement – The Telegraph

She is always in my dreams – Daily Echo

Charity receives Hannah funding – Daily Echo

Sculpting Hannah’s spirit – Daily Echo

Coroner in Kerry Power case brands ‘silent’ 999 call system ‘not fit for purpose – Plymouth Live

Murdered woman failed by silent 999 system, says police watchdog – The Guardian

Hampshire rewards Kohli trackers – Kalimpong.info

Eight claim £63,000 Hannah suspect reward – Wales Online

A wonderful tribute in India to Hannah Foster – Daily Echo

Rapist reward funds school – The Telegraph

 

BOOKS:

Torn Apart – The Most Horrific True Murder Stories You’ll Ever Read – Tim Miles

 

DOCUMENTARIES/VIDEOS:

Real Crime: Hannah’s Killer – Nowhere to Hide (also on Netflix)

Hannah Foster murder verdict

UK teen’s rape, murder: Kohli found guilty

 

OTHER:

Hannah Memorial Academy

Murderpedia entry: Maninder Pal Singh Kohli

Silent Solutions guide

Manslaughter in English Law

 

 

THIS EPISODE’S SPONSORS

 

Grove – get FREE Mrs. Meyer’s Set worth $30 with your first order

Quip – Get your first refill pack FREE with a QUIP electric toothbrush

Calm – Get 25% off Calm Premium subscription

ZipRecruiter – Post your jobs for FREE

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Listen On

At 11:00 pm on Friday, March 14 2003, a call was placed to the United Kingdom’s emergency services telephone number, 999. As per standard procedure, the operator answered by requesting which emergency service department the caller required – fire, police, or ambulance. But they received no reply. The operator repeated the question multiple times, but the line remained silent. She then asked: “If you are unable to speak but need an emergency service, tap the handset.” 

There was no tapping, and after a minute of failed attempts to elicit a response from the caller, the operator transferred the call to Silent Solutions. This automated service was introduced by the London Metropolitan Police in 2002 after the widespread use of mobile phones led to an overwhelming amount of accidental calls being placed to 999. Silent Solutions aimed to keep the emergency line free from congestion by filtering out the unintentional pocket dials from the legitimate crisis calls from those who needed help, but weren’t in a position to speak out loud. When a call is transferred to Silent Solutions, an automated response instructs the caller to dial 5-5 if they require emergency assistance. If they comply, the call is then transferred to the relevant police response unit. If no action is taken by the caller, the line is terminated. 

As per protocol, the unresponsive phone call to 999 at 11:00pm on March 14 was transferred to Silent Solutions and the system requested the caller to dial 5-5 if they needed help. Still, there was no response. An automated message advised: “Nothing has been heard from the caller. Exchange, please disconnect line.”

Almost two minutes after the call was initially placed, the phone line was disconnected.

______

Our episodes deal with serious and often distressing incidents. If you feel at anytime you need support, please contact your local crisis centre. Some suggestions for confidential support for men, women and children:

 

AUSTRALIA:

Lifeline Crisis Support: 13 11 14

Beyond Blue: Depression and anxiety support: 1300 22 46 36

Rape & Domestic Violence Services: 1800 737 732

Men's Line:  1300 78 99 78

Headspace: Youth Mental Health Foundation: see headspace.org.au for your local centre

 

USA:

Distress &  Lifeline: 1800 273 8255

Crisis Text Line: text HOME to 741 741

Domestic Violence Helpline: 1800 799 7233

Victim Connect: support for victims of crime: 855 484 2846

 

UK:

Mind: mental health support: 0300 123 3393

SANE: mental health support: 0300 304 7000

Samaritans support network: 116 123

National Stalking Helpline: 0808 802 0300

 

CANADA:

For a list of Canadian crisis centres: https://thelifelinecanada.ca/help/call

 

NEW ZEALAND:

Lifeline: 0800 543354

Depression Helpline: 0800 111 757 (Text 4202)

 

______

If you are hearing impaired or know someone who is and would like to get a transcript of the episode, please email us at contact@casefilepodcast.com

CREDITS

 

NARRATION:

Episode narrated by the Anonymous Host

 

EPISODE:

Episode written by Elsha McGill

Episode researched by Erin Munro

 

MUSIC:

‘Flatline intro’ and ‘Come play with me’ intro and outro www.dl-sounds.com

All other music and audio clean up performed by Mike Migas and Andrew Joslyn

 

OTHER:

Logo design by Paulina Szymanska

 

 

RESOURCES

 

ARTICLES:

Court hears Hannah Foster 999 call – The Guardian

When are silent 999 calls cut off? – BBC

Hannah Foster: the final hours – The Guardian

I just waved her off that night and said ‘bye, I’ll see you later’ – The Southern Daily Echo, aka Daily Echo

She was like a big sister to everyone – Daily Echo

Friend weeps as she recall’s Hannah’s final wave – Metro News

Hunt for killer as missing girl’s body is found by walker – The Telegraph

Police seek bus clues in student murder – The Guardian

‘Stalker’ link to Hannah murder – BBC

Hannah had been followed before, friend tells court – Daily Echo

Final farewell to Hannah – Daily Echo

How science helped snare Hannah Foster’s killer – Daily Echo

Suspect in murder of teenager fled to India – Independent 

Hannah suspect ‘left country’ – The Telegraph

The CCTV images of Hannah Foster’s alleged killer on the morning of her rape and murder – Daily Mail

From delivery driver to prime suspect – BBC

Journey of alleged murderer tracked by technology – Daily Echo

Give yourself up, wife tells suspect in murder case — The Telegraph

A murder that rocked a city – Daily Echo

Our year of hell – Daily Echo

Prayers for Hannah – one year on – Daily Echo

Hannah’s parents flying out to India – Daily Echo

We want justice for killing, not revenge Daily Echo

Help find Hannah’s killer – Daily Echo

Hannah’s parents say thank you for help – Daily Echo

Calls flooding in, thanks to parents – Daily Echo

Kohli, just a regular guy – Daily Echo

Murdered teen Hannah Foster ‘made desperate silent 999 mobile call as she was abducted – but was cut off – Daily Mail

Abducted student was raped and murdered after 999 call was cut off, court told – The Guardian

‘Never heard her so scared – Hannah’s mum – Daily Echo

Hannah Foster’s killer: Maninder Pal Singh Kohli – The Telegraph

How Hannah murder suspect wooed a new bride on the run in India – The Telegraph

My life’s in ruins, says duped wife of man in Hannah murder hunt – The Telegraph

I was lucky, says Kohli’s wife – The Times of India

Foster rape-murder: Kohli’s wife turns hostile – rediff.com

Kohli’s wife refuses British reward – The Times of India

Brothers accused over Hannah hunt – BBC

Hannah’s parents fly home after murder suspect found – Daily Echo

Hannah Foster murder: how a grieving family moved the Indian nation to join fight for justice – The Scotsman

Fosters are resolved to deliver Kohli letter – Daily Echo

We cannot rest until our Hannah has justice – Daily Echo

Hannah’s parents tell of their emotional ordeal – Daily Echo

Last words of Hannah Foster played to murder jury – The Telegraph

Hannah Foster trial: Accused ‘begged for flight to India’ – Daily Echo

Hannah Foster murder suspect claims he was forced to have sex with her – The Guardian

Hannah accused ‘owed man £18,000 – BBC

Thugs hired to scare Kohli, Hannah Foster trial hears – Daily Echo

Man jailed for Hannah Foster murder – The Guardian

Man found guilty of Hannah’s murder – Independent 

Justice for family who went to Delhi to find girl’s killer – Independent

How Kohli was brought to justice – Daily Echo

Kohli should spend rest of life behind bars – Daily Echo

Hannah Foster’s mother’s impact statement – The Telegraph

She is always in my dreams – Daily Echo

Charity receives Hannah funding – Daily Echo

Sculpting Hannah’s spirit – Daily Echo

Coroner in Kerry Power case brands ‘silent’ 999 call system ‘not fit for purpose – Plymouth Live

Murdered woman failed by silent 999 system, says police watchdog – The Guardian

Hampshire rewards Kohli trackers – Kalimpong.info

Eight claim £63,000 Hannah suspect reward – Wales Online

A wonderful tribute in India to Hannah Foster – Daily Echo

Rapist reward funds school – The Telegraph

 

BOOKS:

Torn Apart – The Most Horrific True Murder Stories You’ll Ever Read – Tim Miles

 

DOCUMENTARIES/VIDEOS:

Real Crime: Hannah’s Killer – Nowhere to Hide (also on Netflix)

Hannah Foster murder verdict

UK teen’s rape, murder: Kohli found guilty

 

OTHER:

Hannah Memorial Academy

Murderpedia entry: Maninder Pal Singh Kohli

Silent Solutions guide

Manslaughter in English Law

 

 

THIS EPISODE’S SPONSORS

 

Grove – get FREE Mrs. Meyer’s Set worth $30 with your first order

Quip – Get your first refill pack FREE with a QUIP electric toothbrush

Calm – Get 25% off Calm Premium subscription

ZipRecruiter – Post your jobs for FREE

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Follow Us

[et_social_follow icon_style="slide" icon_shape="rectangle" icons_location="left" col_number="2" counts="true" counts_num="0" outer_color="dark"]

Submit a Case

Support Casefile

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